Introduction

Smart Kiosk is a self-ordering service designed for fast food outlets, restaurants, coffee shops, and retail environments. It streamlines the ordering process, enabling customers to place and pay for their orders without staff assistance. This not only enhances customer satisfaction by reducing wait times but also improves order accuracy and service efficiency.

Smart Kiosk transforms customer service by reducing labor costs, improving service accuracy, and enhancing user experience. It drives efficiency and profitability while adapting to the needs of modern dining and retail businesses.

Service Overview

Smart Kiosk reduces operational costs by allowing customers to control their own orders, minimizing staff mistakes. It guides customer behavior through suggestive selling and targeted promotions, maximizing upselling opportunities. By digitizing payment processes, it reduces cash handling discrepancies. Customers enjoy fast, intuitive ordering, leading to better satisfaction and repeat visits. With flexible packages, it’s suitable for businesses of all sizes.

Hardware Specifications

Motherboard Specifications:

• Rockchip RK3588 / RK3568 / RK3399 – Android 10/11/12
• Intel Celeron J6412 / Intel Core i3-10110U – Windows 11 IoT
• RAM: 4GB (optional 8GB), ROM: 16GB (optional 32/64GB)
• 4 serial ports, USB 2.0, USB-C OTG, HDMI, Ethernet, Wi-Fi
• Optional Bluetooth 4.0, 3G/4G support

Screen Panel:

• Size: 21” / 24” / 27” / 32”
• Resolution: 1920x1080, Brightness: 400 cd/m²
• Touch: 10-point capacitive, Transparency: 87±2%

Thermal Printer:

• Speed: 90 mm/s, Resolution: 203 dpi
• Width: 80 mm, Interface: RS232/USB, ESC/POS
• Compatible with Windows & Linux

2D Scanner:

• Interfaces: USB, RS232
• Decodes 1D/2D: QR, Code128, PDF417, etc.
• Resolution ≥5 mil, Light: White LED

Card Reader:

• NFC Reader (Model M13), Optional RFID/MSR

Other Specifications:

• Speakers: 10W x 2
• Operating Temp: 0~40℃
• Power Input: AC 100–240V
• Stand: Table/Floor Stand Optional

Core Functionalities

Interactive self-vending app developed in Java and optimized for Android. It supports multi-touch and voice input, allowing users to browse menus, modify orders, and complete payments independently and quickly.

Innovative Technology

• Multi-touch screen interaction
• Real-time POS synchronization
• Secure NFC card and QR scanning
• Smart upselling and suggestion modules

Multi-User Support

Smart Kiosk supports multiple user roles such as Administrator, Branch Manager, and Operator, providing tailored access control and functionality for each role. Additionally, the system supports both Arabic and English languages to enhance accessibility across diverse user groups.

Special Features

• Advertisement banners management
• Coupon redemption management
• Customer tracking and loyalty program
• User interface customization (brand colors & logo)
• Exportable data reports
• 24/7 advanced technical support

Navigate the Application

Smart Kiosk Start

The Smart Kiosk application starts with a launch screen that initializes system configurations and verifies internet/POS connectivity. This entry point ensures readiness before presenting the user interface to the customer. It is typically displayed during system boot or after a restart, especially when automatic login is enabled on the device. After initialization, the customer is presented with the Category Screen where they must first choose their preferred language (Arabic or English) and order type ("Dine In" or "Take Away").

Smart Kiosk Start Screen

Category Screen

Based on the previous input, the kiosk routes the order accordingly. The Category Screen is the first full menu interaction stage, displaying all product categories configured via the back-office cloud admin interface. Each category reflects real-time availability, pricing, and visibility rules set by the admin for that specific device or branch. This screen serves as the gateway for product exploration and customer engagement, ensuring that only valid and up to date data is presented to the user. Any changes performed from the admin dashboard are reflected after running the last update, without needing to restart or refresh the kiosk.

Smart Kiosk Category Screen

Product Screen

Once a customer taps a menu category, the corresponding product list is displayed. Each item includes a thumbnail image, title, price, and optionally, a short description. The kiosk interface supports real-time updates, so any product activations, deactivations, or price adjustments in the cloud admin panel are instantly reflected. This interface enables users to browse efficiently while applying branch-specific visibility settings.

Smart Kiosk Product Screen

Add to Cart

When a customer selects a product, the kiosk opens a product details view where options and modifiers can be selected. These include attributes such as cup size, extra toppings, cooking preferences, or combo additions. The app validates that all mandatory selections are made before enabling the “Add to Cart” button. This structured logic ensures that kitchen prep instructions are clear and standardized across all orders.

Smart Kiosk Add-to-Cart Screen

Cart Overview

After adding an item, the customer is redirected to the cart overview screen. The cart shows all selected items, modifiers, and subtotal prices. From here, customers can update quantities, remove items, or go back to browse. This screen is dynamically updated to prevent duplicate entries and to handle session expiration for inactive users.

Smart Kiosk Add-to-Cart Screen

Checkout

When ready, the customer taps “Pay Order,” initiating the checkout process. The kiosk then prompts the user to choose a payment method: either cash or credit card. Depending on system setup, this screen may also integrate loyalty or promo code modules. Once the payment is processed, the system registers the order in POS and the kitchen station in real-time.

Smart Kiosk Checkout Screen

Order Success

Once the order is confirmed and sent, the kiosk displays a “Thank You” confirmation screen. Customers can optionally print their receipt by clicking the “Complete” button, after which the app resets for the next user. This final step concludes the session and ensures data is securely stored in the cloud and kitchen queue.

Smart Kiosk Success Screen

Kiosk–Cloud Integration

The Smart Kiosk application is directly powered by the Cloud Admin backend. All content displayed on the kiosk—such as categories, products, modifiers, pricing, and offers is fully controlled through the web-based administration interface. Any changes made via Cloud Admin (e.g., activating/deactivating products, changing prices, creating combo offers, or updating translations) are reflected in real time on the kiosk screens.

In addition to menu control, the backend system also allows administrators to manage multiple branches, configure branding elements like logos and banner ads, and enable or disable entire menus per device or branch. This ensures a centralized and consistent experience across all devices, regardless of location.