Integrated POS Table Management

Smart Waiter is a dine-in table management and ordering feature natively integrated into the Smart POS application. It extends the POS with real-time table tracking, waiter-driven order creation, and direct kitchen dispatch within the same operational environment.

Unlike standalone waiter applications, Smart Waiter does not require a separate installation or authentication. All table actions, orders, and payments are processed through the core POS engine, ensuring consistency across billing, kitchen workflows, and reporting.

Smart Waiter enhances dine-in operations by introducing table awareness and service timing intelligence directly into the POS workflow. It enables waiters, cashiers, and kitchen staff to operate on the same real-time dataset without manual coordination.

• Native integration inside the Smart POS application
• Real-time table occupancy and timing tracking
• Direct order dispatch to kitchen stations
• Reduced service delays during peak hours
• Accurate table-level reporting and accountability

Accessing Table Management

Smart Waiter is accessed directly from the Smart POS main menu through the Table Management option. This view serves as the central control point for all dine-in operations within the POS environment. Upon opening the Table Management screen, the system loads and displays all tables configured for the active branch, including their current status, occupancy state, and associated timing indicators.

Smart Waiter is accessed directly from the Smart POS main menu through the Table Management option. This view serves as the central control point for all dine-in operations within the POS environment. Upon opening the Table Management screen, the system loads and displays all tables configured for the active branch, including their current status, occupancy state, and associated timing indicators.

POS Menu → Table Management

Selecting a Table

Selecting a table marks the beginning of a dine-in session. Once selected, the table becomes active and all subsequent orders and actions are linked to it.

Selecting an Available Table

Table Status & Timing Indicators

Smart Waiter visually tracks service timing using color-coded table states. These indicators help staff prioritize attention and avoid service delays.

• Green: Table just selected, customers are seated
• Orange: Waiting threshold reached (e.g. 1 minute)
• Red: Extended waiting time detected (2 minutes or more)

Green – Newly Occupied

Orange – Attention Needed

Red – Service Delay

Creating an Order

After selecting a table, the waiter proceeds to the POS ordering interface. Products are added using the same category structure, modifiers, and notes available in standard POS operations.

Order Creation Linked to Table

Sending Orders to the Kitchen

Once confirmed, the order is instantly dispatched to the kitchen display system. Items are routed to the appropriate preparation stations and tracked in real time.

Order Sent to Kitchen

Table Commands

Once a table has an active order, Smart Waiter exposes a set of table-level commands directly within the POS interface.

Table Management Commands

• View Order Details
• Edit Order (POS Edit)
• Change Table
• Pay Table
• Clear Table

View Order Details

Change Table

Pay Table

The Smart Waiter module, fully integrated into the Smart POS application, provides a structured and efficient approach to managing dine-in operations without relying on external or standalone waiter applications. By centralizing table management, order creation, kitchen dispatch, and payment workflows within a single POS environment, the system ensures operational consistency and data integrity across all service stages.

Through real-time table status tracking, configurable timing thresholds, and clear visual indicators, staff are able to monitor customer flow, prioritize service, and reduce table idle time. The ability to execute table-level actions such as editing orders, changing tables, clearing sessions, and finalizing payments directly from the POS significantly reduces service delays and operational errors.

From a technical standpoint, Smart Waiter leverages the core POS infrastructure for authentication, synchronization, and reporting. All dine-in interactions are recorded at the POS level, ensuring that sales data, kitchen activity, and staff performance metrics remain aligned and accessible for analysis.

Overall, Smart Waiter transforms the Smart POS into a complete dine-in management solution, enabling restaurants to streamline front-of-house operations, maintain accurate kitchen coordination, and deliver a more controlled and responsive dining experience.