Smart Restaurant Administration Last updated: July 31, 2026

Cloud Administration Guide

The Smart Restaurant Administration panel is your central hub for managing every aspect of your restaurant operations from the cloud.

Overview of the Smart Restaurant Administration workspace.

Overview

It is composed of the following sections accessible from the left sidebar: Dashboard, Kitchen, Admin Chat, Client, Online, Marketing, POS, Menu, Inventory, Customization, and Reporting.

Logging In

Open the Smart Kiosk Administration login page. The screen displays the title "Welcome back!" with a subtitle prompting you to enter your username address and password to access the admin panel.

Fill in the two fields as follows:

Email Address - enter your assigned username or email
Password - enter your secure password

You can tick Remember me to stay logged in on this device. Complete the reCAPTCHA by checking the "I'm not a robot" box, then click the blue Log In button.

Upon successful login, you will land on the Smart Restaurant Administration dashboard.

Cloud administration login screen — Login page used to access the administration panel.

Logging Out

To log out, locate your profile in the upper-left corner of the sidebar showing your name and the CLIENT MANAGER label. Click the small dropdown arrow next to your name. A menu appears with three options: Edit Account, Support, and Logout. Click Logout to end your session.

Logout from cloud administration — Profile dropdown menu with the logout action.

3. Dashboard

The Dashboard is the first screen you see after logging in. It gives you a real-time overview of your business performance.

The top bar on the right contains three filter buttons: Select Branch, Select Kiosk, and Select Source, which let you narrow down the data shown across the entire dashboard.

The main content area contains the following:

Administration dashboard — Main dashboard with KPI cards, filters, and summary panels.

Area	Description
KPI Cards	Four cards display Today Revenue, Total Revenue, Today Orders, and Total Orders. Each card shows the current value along with a percentage trend indicator.
Overview Panel	Shows Total Installed Kiosks, Average Revenue Per Kiosk in SAR, and Average Order Time in HH:MM:SS format.
Revenue Chart	A line chart showing revenue over time with 7D, 15D, 1M, and 3M filters.
Revenue By Month	A secondary chart showing monthly revenue trends with 6M, 1Y, and 2Y filters.

Scrolling down reveals additional charts including Revenue By Products shown as a pie chart, an Orders bar chart, Revenue By Branch, and an Orders Durations graph. A detailed orders table on the right lists recent transactions with their branch, duration, total, and a view button.

4. Kitchen

The Kitchen section connects to the Smart Kitchen App, which displays live orders on kitchen display screens. The kitchen screen organises orders into four tabs at the top: Placed, Active, Hold, and History, each showing a count badge.

Each order card shows the order number, items with their selected options in both English and Arabic, and four action buttons at the bottom: Queued, Hold, Print, and Abort. The card also displays the Order at time, Pickup date, Status, and a Delayed By timer. A Select Table dropdown appears in the top right and a live clock is shown in the top-right corner.

Kitchen screen overview — Kitchen section entry point inside administration.

Kitchen order details — Detailed kitchen order cards with actions and status timing.

For a full dedicated guide to the Kitchen App, refer to the Kitchen App User Manual.

5. Client

5.1 Branches

Navigate to Client -> Branches to view and manage all your restaurant locations.

Client branches list — Branches list inside the Client section.

Column	Description
Id	Unique identifier for the branch
Name	Branch name in English
Name Ar	Branch name in Arabic
Client	The company associated with the branch
City	City where the branch is located
Ref	Internal reference code for the branch
Automation	Shows Enabled in green or Disabled in red
Tables	Shows whether table management is Enabled or Disabled
Status	Whether the branch is currently active or inactive
Actions	A blue icon to view full branch details

Branch Details

Clicking the blue icon on any branch opens the Branch Details popup, which shows all list fields plus the following additional information:

Field	Description
Phone	Branch contact number
Address	Full street address
Cancel Order From Kitchen	Whether kitchen cancellation is Enabled or Disabled
Integration	Whether external integration is Enabled or Disabled
Map URL	Direct Google Maps link for the branch location

An embedded Google Map is displayed below the details, showing the branch pin on the map for quick location reference.

5.2 Devices

Navigate to Client -> Devices to view and manage all connected devices across your branches.

Connected devices list — Devices page showing kiosk, tablet, and online hardware assignments.

Column	Description
ID	Unique identifier for the device
Name	Display name or label for the device
Ref	Reference code for organisational context
Model	Device model or version specification
Branch	The branch this device is assigned to
Type	Device type: Kiosk, Tablet, or Online
Status	Active (Enabled) or Inactive (Disabled)
Sleep Mode	Whether the device is currently in sleep mode

6. Online

6.1 Drivers

Navigate to Online -> Drivers to manage your delivery drivers.

To add a new driver, click + Add Driver. The Add Driver form contains the following fields:

Drivers list used to manage active delivery staff.

Field	Details
Name *	Driver's full name (e.g., Driver 1)
Client *	Select the associated company from the dropdown
Phone *	Driver's contact number
Status *	Toggle to enable or disable the driver
Branches	Select the branch or branches this driver serves
Description	Optional notes about the driver

Click Submit to save, or Close to cancel.

6.2 Online Orders

Navigate to Online -> Online Orders to monitor all orders placed through online channels.

A Total summary bar at the top shows Number of Orders, Subtotal in SAR, VAT in SAR, and Total in SAR. Below the summary, four filter dropdowns let you narrow results by Branch, Driver, Customer, and Order Status.

The orders table shows the following columns: Id, Branch, Date Order, Pickup Date, Date Dispatch, Table, Total, Driver, Status, and Actions.

Online orders with customer filters — Online orders area with customer and order filtering controls.

6.3 B2B Orders

Navigate to Online -> B2B Orders to monitor business-to-business transactions.

The page follows the same layout as Online Orders, with a Total summary bar at the top and the same four filter dropdowns. The table columns are: Id, Branch, Customer, Ticket, Date Order, Duration, Takeout, Subtotal, VAT, Total, and Status.

B2B orders page — B2B Orders page for wholesale and business transactions.

7. Menu

The Menu section is responsible for managing all products sold through your devices. Navigate to Menu in the left sidebar to access its five subsections: Products, Categories, Options, Family Option, and Menu Group.

Build your menu in this order: Categories first, then Family Options, then Options, then Products. Each level depends on the one above it.

7.1 Categories

Navigate to Menu -> Categories. Click + Add Category to open the Add Category form:

Categories list before creating a new category.

Field	Details
Name *	Category name in English (e.g., Hot Coffee)
Name Ar *	Category name in Arabic (e.g., قهوة ساخنة)
Client *	Select the branch this category belongs to
Description	Optional description in English
Description Ar	Optional description in Arabic
Status *	Toggle to enable or disable the category
Image	Upload a representative image
Tags	Search keywords, press Enter after each one

7.2 Products

Navigate to Menu -> Products. Click + Add Product to open the Add Product form.

Products list — Products page used to browse and manage the menu catalogue.

Field	Details
Name *	Product name in English (e.g., Coffee Americano)
Name Ar *	Product name in Arabic
Category *	Select the parent category
Price *	Base selling price
Max Quantity	Maximum units per order, enter 0 for no limit
Status *	Toggle to enable or disable
Barcode	Optional unique barcode
Ref	Optional internal reference number
Actions	Optional action linking (e.g., POS+ SKU)
Tags	Search keywords, press Enter after each one
Upselling *	Toggle on if part of an upselling strategy
Display *	Toggle to control visibility on devices
Available For Limited Time	Toggle on for time-restricted products
Description	Customer-facing description in English
Description Ar	Customer-facing description in Arabic
Image *	Upload a product photo

7.3 Family Option

A Family Option defines the type of customisation available for a product. For example, Cup Size groups Small, Medium, Large, and Extra Large.

Family option list — Family Option list used to define customization groups.

Add family option form — Add Family Option form for size, flavour, or selection groups.

Field	Details
Name *	Family option name in English (e.g., Cold Cup Size)
Name Ar *	Name in Arabic
Client *	Select the associated company
Type *	Choose One Select or Multi Select
Status *	Toggle to enable or disable
Description	Optional description in English
Description Ar	Optional description in Arabic
Image	Drop an image here or click to upload
Automation Name	Optional automation identifier

7.4 Options

Navigate to Menu -> Options. Click + Add Option to open the Add Option form.

Options list linked to family-option groups.

Field	Details
Name *	Option name in English (e.g., Medium M)
Name Ar *	Option name in Arabic (e.g., متوسط M)
Client *	Select the associated company
Family *	Select the parent Family Option
Price *	Additional charge, enter 0 if free
Status *	Toggle to enable or disable
Description	Optional description in English
Description Ar	Optional description in Arabic
Image *	Upload an image for this option
Tags	Search keywords, press Enter after each one
Automation Name	Optional automation identifier

Linking Options to a Product

Open any existing product, then navigate to the Options tab inside the Update Product form. Use + Add Option to attach options to that product.

Product option list — Product option mappings already attached to a product.

Add product option form — Attach a family option and specific choice to an existing product.

Field	Details
Family Option	Select the family this option belongs to
Option *	Select the specific option
Price *	Price override for this option on this specific product
Extra Price	Additional surcharge on top of the base option price
Reference	Optional internal reference
Actions	Optional action association
Barcode	Optional barcode for this product-option combination
Status *	Toggle to enable or disable
Preselected *	Toggle to preselect this option by default
Product Recipe	Link this option to a recipe if applicable

7.5 Menu Group

Navigate to Menu -> Menu Group. Click + Add Menu Group to open the Add Menu Group form:

Menu groups list — Menu Group list for grouped bundles or special menu collections.

Field	Details
Name *	Menu group name
Client *	Select the associated company
Status *	Toggle to enable or disable
All Some Branches	Select whether this applies to All branches or Some branches
Branches	Select the specific branches
Image	Drop an image here or click to upload

8. Customization

Navigate to Customization in the left sidebar. The Customization section contains four subsections: Products, Options, Product Option, and Sort Menu.

8.1 Products

Navigate to Customization -> Products. This page is titled Products Customization and shows a table with columns for Id, Branch, Product, Price, Status, and Actions.

To add a customization, click + Add Customization. The Add Customization form contains Branch, Product, Price, and Status.

Product customization list — Products Customization list with branch-specific pricing rules.

Add product customization form — Add Product Customization form for branch-level overrides.

8.2 Product Option

Navigate to Customization -> Product Option. This page shows a table with columns for Id, Branch, Product, Option, Price, ExtraPrice, Status, and Actions.

Option customization list — Customization list for product-option pricing and status changes.

Add option customization form — Add Option Customization form for branch-specific option pricing.

8.3 Sort Menu

Navigate to Customization -> Sort Menu. The Sort Menu screen has three tabs at the top: category/product, family/option, and Offers/Groups.

The category/product tab shows a left panel with your Categories list and a right panel with the products within the selected category. Use the up and down arrow icons on each row to reorder items. Changes are reflected immediately across kiosks and menus.

Sort menu page — Sort Menu screen for reordering categories, products, and offer groups.

The Sort Menu feature requires a Pro or Advanced subscription.

9. Marketing

Navigate to Marketing in the left sidebar. The Marketing section contains five subsections: Advertisements, Customers, Coupons, Groups, and Offers.

9.1 Advertisements

Navigate to Marketing -> Advertisements. Click + Add Ads to open the Add Ads form:

Advertisements page — Advertisements list inside the Marketing section.

Field	Details
Name *	Ad name
Type *	Select the ad format: Fullscreen, Header, Footer, or QR Menu
Client *	Select the associated company
Date Range *	Set the active period
Status *	Toggle to enable or disable
Description	Optional description of the ad
Image Video *	Upload the ad image or video
Ads For	Optionally target a specific audience type
All Some Branches	Select All branches or Some branches
Branches	Select specific branches if applicable

9.2 Customers

The Customers page shows a table with columns for Id, Name, Type, Phone, Status, and Actions.

Customers list with contact and status information.

9.3 Coupons

Click + Add Coupon to open the Add Coupon form:

Coupons list showing existing discount codes.

Field	Details
Name *	Coupon name
Type	Optional type label
Client *	Select the associated company
Code *	The unique coupon code customers will enter
Nb Usage Limit *	Maximum number of times this coupon can be used
Status *	Toggle to enable or disable
Amount Percentage	Select the discount type: Pourcentage or Amount
Percentage	Enter the discount value
Expiration Date	Set the date the coupon expires

9.4 Groups

The Groups page shows a table with columns for Id, Name, Name Ar, Status, and Actions. Click + Add Group to open the Add Group form with information fields on the left and a list of products on the right.

9.5 Offers

Click + Add Offer to open the Add Offer form:

Offers page for promotional discounts and limited-time campaigns.

Field	Details
Name *	Offer name in English
Name Ar *	Offer name in Arabic
Reference	Optional internal reference code
Client *	Select the branch
Type	Discount type: Pourcentage, Amount, or Final Price
Percentage *	Discount value
Category	Optionally restrict to a specific category
Limited Date *	Toggle to restrict to a date range
Start Date *	Offer start date and time
End Date *	Offer end date and time
All Some Branches	All branches or specific branches
For All Products *	Toggle to apply to the entire catalogue
Status *	Toggle to enable or disable
Display *	Toggle to display or hide on customer screens
For POS only *	Toggle to restrict to POS terminals only
Upselling *	Toggle for upselling workflows
Image	Upload a promotional image

10. Reporting

Navigate to Reporting in the left sidebar. The Reporting section contains four subsections: Orders, admin_zatca_orders, Inventory Sales, and Charts.

10.1 Orders

A Total summary bar at the top shows Number of Orders, Subtotal in SAR, VAT in SAR, and Total in SAR. Four filter dropdowns let you refine the results: Select Branch, Select Kiosk, Select Status, and Select Payment Method. A date range label shows the active period, and an Export button allows downloading the filtered data.

The orders table contains the following columns: Id, Branch, Kiosk, Ticket, Date Order, Takeout, Subtotal, Vat, Total, Payment Type, and Status.

Reporting orders page — Orders report with totals, filters, and export actions.

10.2 Product Sales

This page shows a Total summary bar at the top with Number of Products, Number of Branches, Total Qty Sold, and Total Sales in SAR. Three filter dropdowns are available: Select Branch, Select Category, and Select Product. A date range picker and an Export button appear on the right.

The table shows the following columns: Id, Product, Ref, Category, Branch, Qty Sold, Unit Price, and Total.

Product sales report — Product Sales report with branch, category, and product filters.

10.3 Charts

The Charts page allows you to generate interactive visual reports for a selected date range. At the top of the page, set your date range using the Choose A Date Range field. Three filter dropdowns sit in the top right: Select Branch, Select Kiosk, and Select Source. Once configured, click the green Generate button to render the selected chart.

Available chart types include line charts, pie charts, and bar charts. After selecting a chart type and clicking Generate, the page loads an interactive chart with the title, date range, and company name in the header. A Back button returns you to the chart selection screen.